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Salesforce.com in Gartner, Web Suite, Loyalty Lab


The news as of the first coffee this morning, and the music is a nice Sonny Rollins album for a cool, slightly overcast day, Saxophone Colossus. Some critics call this album a great jazz classic, that may be, First Coffee doesn't know jazz well...
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Why so Organization-Centric?


As I understand SalesForce (SF), it is built around the managing incoming leads and existing customer accounts, specifically contacts within companies. However, I have to imagine that we are not the only company using SF that serves individual...
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Putting Your Design Where Your Money Is


For the past several years, I’ve been walking around with a wallet that is actually the insert for a larger one. At first this was because wallets just seemed bigger than they should be, But over the years I realized that I’ve never found a wallet...
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Review: Web Form Design


It’s not hard to like a book on web forms that starts with the simple truth: “Forms suck.” Luke Wroblewski’s Web Form Design: Filling in the Blanks is quite a good book, filled with practical advice told in an engaging manner. I can’t imagine any...
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NetSuite's OneWorld, Acteva and Salesforce.com


The news as of the first coffee this morning, and the music is Dexter Gordon's 1978 set Live At Carnegie Hall. Great music, but sad to hear his in-between talking to the audience, the man sounds so completely baked. Amazing that it doesn't affect...
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Avoiding Middle Management


Jason Kottke wrote a post earlier this week on solutions for avoiding middle management, and he made reference to Adaptive Path’s advocacy program. Some folks emailed me directly for more information, so I thought I’d share a bit more about how the...
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Say Goodbye to Done


I found this recent paper published by the Nokia Research Center (via Putting People First) an extremely interesting read. It echoes and builds on some thoughts I’ve been having recently about mobile user experience and interaction design....
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Single Question Interview: David Merrill of Tacola


If you’re not familiar with Siftables, watch the TED Talk. Peter Merholz: At TED, you demonstrated Siftables, small “smart” blocks that can interact with one another in interesting ways. What opportunities does Siftables provide in overcoming...
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